Teach2Learn's Introduction to Hospitality LLND Pre-Assessment course, comprising of 20 online questions, will  build foundational language, literacy, numeracy and digital skills that are essential for everyday tasks in the hospitality industry. The course is designed to help you become more confident and capable in managing simple yet important tasks in a a hospitality setting.

Key areas you will focus on include:

1. Basic written communication: How to write down customer orders, fill in basic forms (like fax forms and repair requests), and follow simple instructions
2. Numeracy skills: Basic calculations for tasks like managing orders, handling payment, and taking bookings
3. Team understanding: Learn the roles of personnel in a team and how to contribute to basic team activities, such as writing simple meeting minutes
4. Customer interaction: How to take and relay messages, address customer complaints using basic hospitality policies, and clarify questions
5. Time management: How to order tasks, frame time for different duties, and manage simple schedules using a calendar
6. Taking bookings: Basic skills for taking customer bookings and ensuring all necessary details are recorded accurately
7. Simple procedures and personal details: How to handle personal deails and follow basic workplace procedures for smooth daily operations
8. Skills planning: Develop  simple personal skills plan to track your progress and identify areas for improvement as you move forward in your career.

By completing this course, you'll gain confidence in completing basic administrative and customer service tasks, preparing you for success in entry-level roles within the hospitality industry.

** The cost of this course is listed in US dollars (USD) **